Required Information
The German Federal Data Protection Act (BDSG) stipulates that the use of personal data is allowed only if the BDSG itself or other legal provision allows or requires it, or if you have consented to it as an interested party. The BDSG allows the use of data if this is necessary in the context of the purpose of a contractual or quasi-contractual relationship of trust. In addition, according to the BDSG the use of data is also allowed insofar as it is necessary to protect the legitimate interests of JeevanPay GmbH, and if there is no reason to believe that you have an overriding legitimate interest in the exclusion of such processing or use.
JeevanPay GmbH will only collect your personal data if you voluntarily share it with us, for example via our website, by email, or by telephone. In order to use our service you need to enter your last name, first name, address, telephone number, and email address. To accept payments with JeevanPay, you must also specify your bank account information. We additionally require more information about yourself and your company if you want to use our service in its entirety. For tests only a valid email address and a password are required.
Under some circumstances we will also ask you certain security questions (e.g. regarding your place of birth or mother’s maiden name). We need this information to process transactions, assign new passwords, to carry out checks in protecting you from credit card and bank account fraud if you have forgotten your current password, and to connect you with the administration of your account or of our services.
If you are transferring or receiving sums of money exceeding the amounts stipulated by anti-money laundering regulations, we may require more information about you or your company in order to meet the legal requirements.
Transaction Information
If you use our service, in relation to the transaction we will request to store your information, including the amount of the transaction, type of transaction (sale, selling a service) and email address, address of the customer, IP address, token and customer telephone number. We collect the IP address and other information about your computer, or the device that you use to access your user account, in order to monitor your account in relation to unauthorized access.
Information about you from third parties
To protect against potential fraud, with the help of payment processors and/or credit agencies we check the information you have provided in the list that is within the section “Use and disclosure of information” (see below). In the course of this verification we will receive personally identifiable information about you via these services.
If you owe money to JeevanPay, we are authorized to perform a review of your credit rating, within the legal limits, by obtaining additional information about you from the credit agency. At its sole discretion, JeevanPay also reserves the right, after conducting its own test, to periodically retrieve from a credit agency a business or customer credit report for each account, examine it, and to close accounts based on the information obtained during the credit check process.
Additional verification
If we cannot verify the information you have provided, or if we need additional information regarding your company, we will ask you to send additional information by fax, scan, or post (such as disclosure of all shareholders, excerpt from the commercial register not older than 3 months, credit card statement, or other information that places you in connection with the appropriate address), or we will perform a postal identity check. JeevanPay reserves the right under some circumstances to make an onsite visit to your company.
Correspondence with customer service
If you send us correspondence, including emails and faxes, they will be stored in your account. We also save the entire customer service correspondence and other correspondence from JeevanPay addressed to you. We store this data to document our customer relationships, to evaluate and improve our customer service, and to investigate potential fraud or violations of our terms of use. The data will of course be deleted or blocked in accordance with applicable legislation.